Privacy Policy
Effective Date: July 15, 2026
Scooter City USA respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, online forms, advertising campaigns, social media platforms, phone calls, and in-person interactions.

1. Information We Collect
We may collect personal information that you voluntarily provide, including:

• Full name

• Email address

• Phone number

• City, ZIP code, or preferred store location

• Product or service interests

• Information about the scooter, electric bike, financing option, part, maintenance, or repair service you are interested in

• Messages, questions, and other information submitted through our forms
   

When you interact with our website or advertisements, we may also automatically collect certain technical information, such as:

• IP address

• Browser and device information

• Pages visited and actions taken on the website

• Advertising and analytics information

• Cookies and similar technologies
   

Please do not submit Social Security numbers, banking information, payment card information, or other sensitive financial information through our general contact forms.

2. How We Use Your Information
Scooter City USA may use your information to:

• Respond to your questions or requests

• Contact you about product availability, prices, financing options, promotions, parts, maintenance, repairs, or other services

• Help you identify an appropriate gas scooter, electric scooter, electric bike, or related product

• Schedule or coordinate a store visit, phone call, or follow-up

• Process and manage customer inquiries

• Improve our website, advertising, products, and customer service

• Measure the effectiveness of our advertising campaigns

• Prevent fraud, protect our business, and comply with legal obligations
   

Submitting an inquiry does not guarantee product availability, pricing, financing approval, or eligibility.

3. Communications
By submitting your information, you authorize Scooter City USA to contact you regarding your inquiry by phone, email, or text message using the contact information you provide.
Consent to receive marketing communications is not a condition of purchasing a product or service. Message and data rates may apply to text messages.
You may request that we stop sending promotional communications at any time by replying STOP to a text message, using an unsubscribe option in an email, or contacting us directly.

4. Meta, Facebook, and Instagram Lead Forms
When you submit information through a Facebook or Instagram Instant Form, Meta may provide the information you entered to Scooter City USA.
Meta separately collects and processes information in accordance with its own privacy policies and terms. Scooter City USA uses the information received from Meta to respond to your inquiry and for the purposes described in this Privacy Policy.

5. Cookies, Analytics, and Advertising Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies provided by services such as Wix, Google, Meta, and other advertising or technology providers.
These technologies may help us:

• Operate and improve the website

• Understand how visitors use the website

• Measure advertising performance

• Show relevant advertisements

• Prevent fraud and maintain security

You may manage cookies through your browser settings or any cookie preference tools available on our website. Disabling cookies may affect certain website features.

6. How We Share Information
We may share information only when reasonably necessary with:

• Employees and authorized representatives of Scooter City USA

• Website, hosting, analytics, advertising, CRM, communication, and technology service providers

• Financing providers when you request information about or apply for financing

• Payment or transaction providers when required to complete a purchase

• Government agencies, regulators, courts, or other parties when required by law

• A successor or purchaser in connection with a merger, sale, or transfer of the business

Service providers may use information only as necessary to provide services to us or as permitted by their own terms and applicable law.
Scooter City USA does not sell personal information for monetary compensation.

7. Data Retention
We retain personal information only for as long as reasonably necessary to respond to inquiries, provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, and protect our legitimate business interests.

8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, electronic communication, or storage system can be guaranteed to be completely secure.

9. Your Privacy Choices
Depending on where you live and the laws that apply, you may request to:

• Access the personal information we maintain about you

• Correct inaccurate information

• Delete certain personal information

• Opt out of promotional communications

• Obtain additional information about how your data is used or shared

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.
10. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Third-Party Websites
Our website or advertisements may contain links to third-party websites, including financing, social media, mapping, payment, or manufacturer websites. Scooter City USA is not responsible for the privacy practices or content of third-party websites.

12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and the effective date shown above will be updated when appropriate.

13. Contact Us
For questions or requests concerning this Privacy Policy, contact Scooter City USA:

Hallandale Beach
99 SW 10th Ave
Hallandale Beach, FL 33009
Phone: +1 954-744-4308

Fort Lauderdale
928 W Sunrise Blvd
Fort Lauderdale, FL 33311
Phone: +1 786-820-0336

Website contact form:
https://www.scootercityusa.com/contact-us